Tips and getting help

Tips

• Use a desktop or laptop browser. The 3D scenes are designed for a larger screen and a mouse or trackpad.
• Wear headphones if you’re in a shared space and want audio on.
• Read the bottom-left instruction panel at every step — it’s your guide through the scene.
• Don’t rush the quiz. You only need to clear the pass threshold, but careless answers may force a retry.
• Finish campaigns before the deadline. Even with a grace period, completing on time keeps your record clean and helps your organization stay compliant.

Getting help

For how-to questions, use Help at the top of any page: it opens the help-center article for the page you’re on. Help center in the user menu opens this site. (Some organizations hide these links.)

If something isn’t working or you’re stuck on an exercise:

1. Refresh the page — most transient issues clear up immediately.
2. Try a different modern browser (Chrome, Edge, Firefox, or Safari).
3. Contact your organization’s administrator — they can reset attempts, reassign campaigns, or escalate to RansomLeak support.